Car Rental Terms
Transparent terms with no hidden fees — everything you need to know before booking
AGE 21+
DRIVING EXPERIENCE 3+ YEARS
RENTER REQUIREMENTS
FOR CITIZENS OF UKRAINE
ID card
Tax ID number
Driver’s license
FOR FOREIGN CITIZENS
Valid entry stamp/permit for Ukraine
International Driving Permit (IDP)
Passport
PAYMENT METHODS
Add-on services
Optional extras you can add to the rental if needed.
Pick-up / return in another city
Available on request. The fee is calculated from the route mileage between cities.
Mileage terms
The rental includes 300 km per day.
A fixed overage fee applies beyond the limit, and unlimited mileage is available as an option.
Mileage overage
Unlimited mileage
If you expect long routes, add unlimited mileage when booking.
Deposit
A guarantee amount blocked on your bank card when picking up the vehicle. The deposit amount depends on the vehicle class and insurance terms.
- Blocked on a card issued in the renter's name
- Released by REIZ within one business day after return
- Actual refund — 1 to 14 banking days
- With CDW / SCDW, the deposit amount may be reduced
Insurance
Every vehicle has mandatory insurance coverage. Additionally, you can choose extended protection.
- Basic coverage — mandatory third-party liability insurance included in the rental price. Covers liability to third parties.
- CDW — partial body damage coverage. Reduces the renter's financial liability to a fixed deductible.
- SCDW — full coverage without deductible. The renter bears no financial liability for damage or theft.
Who can drive
- Only drivers listed in the rental agreement are allowed to drive. Transferring the vehicle to unauthorized persons is prohibited.
- Additional driver is added free of charge after document verification.
- By special approval, drivers under 21 with less than 3 years of experience incur an 18 USD/day surcharge.
Pick-up and return
The car is provided clean, with a full tank and a complete set of documents. It should be returned in the same condition.
Pick-up
Return
The car is provided with a full tank. Returning it with a completely empty tank costs 117 USD; smaller fuel shortages are charged proportionally.
Usage territory
- The vehicle may be used throughout Ukraine, except for temporarily occupied territories and combat zones.
- Crossing the state border is possible only with prior written approval from REIZ.
- Cross-border fee: +175 USD per border crossing and +18 USD for each day outside Ukraine.
Cancellation and booking changes
- Free cancellation or changes — no later than 24 hours before the scheduled pick-up time.
- Cancellation less than 24 hours in advance may incur a compensation fee. Details available when booking.
Rental agreement
The rental is formalized based on a public agreement. It contains the rights and obligations of both parties, liability terms, and dispute resolution procedures. Signing takes place upon vehicle pick-up.
Download agreement